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Federal Managers Association

In the News

  • IRS digs out from pandemic-era challenges, but struggles on some hiring goals, watchdog tells Congress - January 11, 2024
  • By Jory Heckman, Federal News Network

    The Internal Revenue Service is answering more calls and providing help to taxpayers at levels not seen since the start of the COVID-19 pandemic.

    But the National Taxpayer Advocate, in her annual report to Congress, is telling the IRS that “business as usual” isn’t good enough, and that the agency needs to keep improving its level of service to the public.

    The annual report describes 2023 as a year of “extraordinary transition for the IRS” and taxpayers, and that with recent improvements in IRS operations, “despair has turned to cautious optimism.”

    To read the full article, click here.


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