Federal Managers Association

In the News

• Bipartisan Senate duo seeks to push IRS customer service forward - October 8, 2024

• By Natalie Alms, Government Executive

  Senators Bill Cassidy, R-La., and Mark Warner, D-Va., want the IRS to make it easier for people to go online to get information about refunds, respond to IRS questions and more. The pair have introduced the Improving IRS Customer Service Act to push the agency to make more expansive improvements to such customer service needs.
  
  Warner called the IRS “the source of massive headaches” in a statement, saying that he is “glad to introduce this legislation that will ease some of this frustration by increasing clear communication and making IRS resources more readily available.”
  
  The bill — being touted by the duo now following its introduction last month — includes a requirement for the IRS to set up a dashboard with wait times for phone lines and tax return processing if the agency is dealing with delays.

  To read the full article, click here.

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