SENATE INTRODUCES BILL TO IMPROVE CUSTOMER FEEDBACK WITH FEDERAL AGENCIES - May 11, 2017
Bill Prioritizes Federal Customer Service—And Cuts Some Red Tape
By Frank Konkel, Nextgov
Congress could be poised to take on the federal government’s customer service problems.
Sens. James Lankford, R-Okla., and Claire McCaskill, D-Mo., Wednesday introduced the Federal Agency Customer Experience Act, bipartisan legislation that would simplify the process agencies go through to gather public feedback about their customer service.