How OPM Cut the Paper Out of the Performance Review Process - October 15, 2019
By Aaron Boyd, NextGov
USA Performance—an in-house app created by two teams in the Office of Personnel Management—is set to grow by more than 117% in 2020 as adoption of the digital performance review system spreads across government.
Up until seven years ago, OPM would intake reams of paper every year on every federal employee as part of the annual performance review system. In 2012, the agency began a long digitization process that has coalesced into a comprehensive system that is based on a single code base while also being highly customizable for the agencies that use it.