Federal Managers Association
In the News
- GAO Will Investigate the Troubled TSP Recordkeeper Transition - August 15, 2022
Officials at the federal government’s 401(k)-style retirement savings program said nearly 2 million participants have successfully set up their new online account access, and call center wait times are down to around 10 minutes.
Erich Wagner, Government Executive
A government watchdog agency confirmed last week that it will investigate the Thrift Savings Plan’s difficult transition to a new recordkeeping vendor.
Since June 1, when the TSP moved its recordkeeping services to a new provider, Accenture Federal Services, and updated its website to feature a more secure login process and a number of other changes and new features, participants have reported difficulty setting up and logging into their accounts, finding account information and historical documents, and confirming their beneficiary choices, among other issues.
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