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Federal Managers Association

In the News

  • Payment Glitch Hits TRICARE Beneficiaries With Four-Figure Monthly Premiums - December 9, 2019
  • By Jared Serbu, Federal News Network

    Beneficiaries of the TRICARE military health system in the Eastern U.S. were surprised by eye-popping charges to their credit cards and bank accounts Thursday — amounts that were 100 times what their monthly premiums should have been.

    The problem appeared to have originated with a third-party payment processor used by Humana Military, the contractor that serves TRICARE beneficiaries in all states east of the Mississippi River, plus Louisiana, Arkansas, Oklahoma and most of Texas. In effect, the system moved premium amounts two decimal places to the right — turning, for example, what should have been a $50 monthly automatic payment into $5,000.

    To read the full article click here.


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