Federal Managers Association
In the News
- INVESTING IN FEDERAL WORKFORCE WILL IMPROVE CUSTOMER SERVICE - June 5, 2018
- To improve agency customer experience, consider investing in the federal workforceBy Jory Heckman, Federal News RadioAnahita Reilly, the chief customer officer at the General Services Administration, is about one of approximately six agency chief customer officers (CCOs). GSA only stood the office up in late 2014, but since then, Reilly said the agency’s investment in her department has paid off.To read more, please click here.